Professional, Courteous Customer Service.
We guarantee to provide you with the utmost professional, courteous customer service within our industry. This includes:
- Treat you with courtesy, respect and consideration.
- Responding to your inquiries promptly and efficiently.
- Provide Clear, Concise and Accurate Information.
We guarantee to relay all information provided to us by the government agencies on a one page easy to read report. We guarantee to include all supporting documents, phone numbers, addresses and contacts to the government agencies relevant to your search. Should we fail to provide you with information that was issued to us and not properly examined by our office; we guarantee that we will remedy the problem without any inconvenience to you.
We understand the importance of quick turnaround times. We guarantee to meet or beat the turnaround time deadlines provided to us by the government agency relevant to your search. We guarantee to keep you posted and updated from the time we receive your order through the time it is completed with any critical finding relevant to your search.
If we fail to provide you with professional, courteous customer service, accurate search results including supporting documents and contact info to any and all issues found relevant to your search or if we fail to keep you updated with the status and findings of your file from the day we receive your search request, we will gladly waive our search fee.